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	Ladies Alumni Polo (Black) $36.99

Home > Frequently Asked Questions

When will I receive my shipment?
How do I return/exchange items purchased?
What if my package is lost or damaged?
How are gift orders handled?
What if the shipping service is disrupted because of adverse weather conditions?
Can I pick up my order at one of your retail locations?
Will the shipping carrier leave my package without a signuature?
What are the phone numbers for your local retail locations?
Do I need to add sales tax to my order?
Does Purduegear.com have a Size Chart?
Do I get a discount for being a Purdue Alumni Association Member?
What if I receive items I did not order?
Do I get a discount for being a Purdue Staff member?

When will I receive my shipment?

Standard Shipments

Most in-stock items will be shipped within two business days after an order is placed. Orders being shipped to addresses in Indiana, Michigan, Illinois, Ohio, Kentucky, Tennessee, Wisconsin, Iowa, Minnesota and Missouri typically arrive in 1-3 business days. All other addresses in the remainder of the 48 contiguous United States will arrive in 2-5 business days (depending on your proximity to Indiana.) Alaska, Hawaii and Puerto Rico should allow 5-7 business days to receive shipments. Saturday, Sunday and holidays are not included as business days when estimating a shipment’s time-in-transit

Express Shipments

Express orders must be placed before 1 pm EST if they are expected to be shipped the same day the order is placed. All express orders placed after 1 pm EST will not ship until the following business day. Saturday, Sunday and holidays are not included as business days when estimating a shipment’s time-in-transit. If you would like a Saturday delivery, please contact Customer Service at 1.866.440.8778 or internet@uspurdue.com to receive a quote on additional shipping costs.

How do I return/exchange items purchased?

Items that not have been used, laundered or worn may be returned or exchanged within 30 days from date of purchase. Returns and Exchanges must be accompanied by a copy of the original sales receipt or packing slip. Please indicate on the copy of the receipt if you are interested in returning or exchanging the item(s). In the case of exchanges, the purchaser is responsible for an additional $6.00 Shipping/Handling fee, which covers the cost of us sending the replacement item back to you. Delivery charges are non-refundable. No COD return/exchanges are accepted.

To do an exchange by mail, please repackage the item you originally ordered and mail it to:

University Spirit
Returns/Exchanges
3601 Sagamore Parkway North, Ste. E
Lafayette, IN, 47904

What if my package is lost or damaged?

If your shipment does not arrive or the package/merchandise is damaged in any way, please contact Customer Service at internet@uspurdue.com or 1.866.440.8778 as soon as possible to ensure replacement of lost/damaged items. We will contact the shipping carrier to file any needed claims.

How are gift orders handled?

Orders indicated as being gift shipments will not include receipts or garment price tags. Gift messages can be included and personalized during the checkout process.

What if the shipping service is disrupted because of adverse weather conditions?

University Spirit Purdue will make every effort to prepare your package for timely delivery. In the event your shipment is delayed by adverse weather, we apologize and thank you for your patience, but please note that delivery charges are non-refundable and University Spirit Purdue is not responsible for disruptions within the transportation network.

Can I pick up my order at one of your retail locations?

Yes. Customers can choose to pick up their online order at one of our Lafayette/West Lafayette retail locations rather than having it shipped. Shipping charges do not apply to in-store pickup orders. Simply choose “In-Store Pickup” as your shipping method upon checkout. We ask that you allow us 24-48 business hours to get your order packaged and delivered to the requested pickup location. You will be contacted via e-mail to let you know when your package is ready for pickup. If you would like a more accurate time-frame as to when your package will be ready, please call us at 1.866.440.8778.

Will the shipping carrier leave my package without a signuature?

Signatures are NOT REQUIRED for most shipments. If the recipient is not home at the time of delivery, the carrier driver will decide whether or not to leave the package at the address or attempt a re-delivery when the recipient is home. THIS IS ENTIRELY LEFT UP TO THE DRIVER’S DISCRETION. Many drivers will not leave a package unattended in urban areas or in neighborhoods where they deem the chances of package theft are high. Please consider having your package shipped to an address where you or someone you know will be available to receive it in person.

What are the phone numbers for your local retail locations?

University Spirit has four retail stores in the Lafayette/West Lafayette area:

-Chauncey Hill (West Lafayette) – 765.743.2092
-Purdue West (West Lafayette) – 765.743.3531
-The Village (West Lafayette) -765.746.0160
-Tippecanoe Mall (Lafayette) – 765.448.1717

We also have two toll-free lines:

To place an order by phone, please call our catalog line at 1.800.860.9911 Mon. - Sat. 9 am – 9 pm EST, Sun. 11 am – 5 pm EST. For questions about shipping or orders already placed, please e-mail us at internet@uspurdue.com or call our Customer Service line at 1.866.440.8778, Mon. – Fri. 8 am – 5pm EST

Do I need to add sales tax to my order?

If either the billing or shipping address on your order is based in the State of Indiana, then you will need to add 7% Indiana Sales Tax to your order subtotal. Shipping charges are not taxed.

Does Purduegear.com have a Size Chart?

Yes! You can view our size chart here

Do I get a discount for being a Purdue Alumni Association Member?

Yes. Active PAA members receive a 15% discount online and in our stores. To receive a discount code to use online, please call the PAA office at 1.800.414.1541. They will verify your membership and issue you a discount code to use at www.purduegear.com. For in-store purchases, simply bring your PAA membership ID card. Certain products and services are not eligible for discounts.

What if I receive items I did not order?

In the case of an error made on our part, please hold on to the merchandise you received and contact us immediately at 1.800.860.9911. We will get the correct merchandise shipped out to you as quickly as possible, and we will cover all shipping costs to get the incorrect merchandise returned to us. DO NOT SHIP BACK THE INCORRECT MERCHANDISE UNTIL YOU CONTACT US.

Do I get a discount for being a Purdue Staff member?

Yes. Employees of Purdue’s West Lafayette campus, Regional campuses and Extension Offices receive a 15% discount online and in our stores. To receive a discount code to use online, please call us at 1.800.860.9911. We will verify your employment and issue you a discount code to use at www.purduegear.com. For in-store purchases, simply bring your Purdue Staff ID with you. Certain products and services are not eligible for discounts.