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Home > Frequently Asked Questions

When will I receive my shipment?
How do I return/exchange items purchased?
Can in-store discounts, promotions, coupons, etc. be used on the website?
What if my package is received damaged?
How are gift orders handled?
How do I change my account information?
What if UPS service is disrupted because of adverse weather conditions?
Can I pick up my order at one of your retail locations?
Will UPS leave my package(s) without a signature?
If I am ordering a youth size, what size numbers correspond to the sizes?
Why can't I add items to my Shopping Cart?
What are the phone numbers for your local retail locations?
Do I need to add sales tax?

When will I receive my shipment?
Most items will be shipped within two business days. For orders placed within Indiana, the items should arrive the next business day without express delivery. All express delivery options are not needed if you reside in Indiana. If an express order is placed before 12:00 pm EST, the order will be sent out that day. If it is placed after 12:00 pm EST, it will be sent out the following business day. UPS does not include Saturday or Sunday in delivery times. If you would like a Saturday delivery, it is an additional $30 fee and you will need to contact customer service at internet@uspurdue.com or 866.440.8778. For out of stock/backorder items, please allow three to four weeks. All delivery charges will be applied only to the first shipment. To calculate when your package will arrive with standard shipping, you may access your UPS tracking information from an email that will be sent to you after your order has shipped. This email should be sent through UPS at the end of our business day, typically 4:30pm. Also, you may calculate time in transit by accessing UPS online at http://www.ups.com and viewing the time in transit map by zip code on the shipping page.

How do I return/exchange items purchased?
Items that have not been used, laundered, or worn may be returned or exchanged within 30 days from date of purchase. All returns/exchanges must be accompanied by the sales receipt/packing slip, please indicate on the receipt whether a return/exchange is desired. In the case of exchanges, purchaser is responsible for $6.00 shipping/handling fee. Delivery charges are non-refundable. No COD return/exchanges are accepted. Return/exchanges may be made at any one of our retail store locations or by mail. By mail, please send to: University Spirit Attention: Return/Exchange 3601 Sagamore Parkway North - Lafayette, IN 47904.

Can in-store discounts, promotions, coupons, etc. be used on the website?
In-store discounts, promotions, coupons, etc. are not valid for use on the website unless otherwise stated. However, please take advantage of University Spirit's website only discounts, promotions, etc.

What if my package is received damaged?
If your package is damaged in transit or does not arrive, please contact us via email at internet@uspurdue.com or through our toll free customer service line 866-440-8778 to ensure replacement of the damaged item(s). We will contact UPS to file any claims that may be needed.

How are gift orders handled?
Tags are removed from all item(s) in gift orders and a gift card can be included and personalized through the checkout process. A generic gift card will be issued if no card instructions are received. The gift recipient will recieve a gift receipt only; a receipt will be mailed to the billing address.

How do I change my account information?
To change account infomation, simply click on the account icon in the top right hand corner of our homepage and make the necessary changes to update your account.

What if UPS service is disrupted because of adverse weather conditions?
University Spirit Purdue will make every effort to prepare your package for timely delivery by UPS. In the event your shipment is delayed by adverse weather, we apologize and thank you for your patience, but please note that delivery charges are non-refundable and University Spirit Purdue is not responsible for disruptions within the UPS transportation network.

Can I pick up my order at one of your retail locations?
Yes, you may pick up your order at one of our retail locations to avoid shipping charges. Simply select store pick-up during the checkout process. By clicking on the retail stores icon on the homepage, you can access maps and driving directions to our store locations. After you receive an automatic email indicating shipment of your package, it will be ready to pick up at the store within 48 hours. We will attempt to have your package ready for pick up withing 3 business days from the order date. If concerned, we suggest a call the store to confirm the order is available for pick-up to avoid any confusion.

Will UPS leave my package(s) without a signature?
Yes, UPS will leave your package(s) without obtaining a signature. Please be sure to check all areas they might leave a package (all door, porches, behind bushes, etc.) before contacting customer service about a lost package. This is left to the driver's discretion. Deliveries going to business address require a signature.

If I am ordering a youth size, what size numbers correspond to the sizes?
When ordering youth items, generally, the sizes go like this: X-Small - 4-6, Small - 6-8, Medium - 8-10, Large - 10-12, X-Large - 12-14. However, as at many retail clothing stores this will vary among different clothing brands.

Why can't I add items to my Shopping Cart?

If you are using an Internet Security Tool or Ad Blocking software, such as Norton Internet Security or another, you may need to relax some security settings, add PurdueGear.com to your trusted sites, or turn off the application in order for PurdueGear.com to function correctly. This does not reflect a problem with the PurdueGear.com website, but with the computer attempting to connect to it.

Some of these products re-write webpage code, disable secure connections or even disable certain areas of web pages in an attempt to prevent ads or other content from being displayed. PurdueGear.com doesn't use any popup advertising or any other form of malicious internet techniques, but some of these products have been known to erroneously detect a problem and disable a web page when no problem actually exists. This is a well-known flaw in many internet security products. If you continue to have problems, please feel free to contact our catalog line at 800.866.9911 in order to place your order.

What are the phone numbers for your local retail locations?
Here are the phone numbers for our retail stores: Chauncey Hill- 765-743-2092, Tippecanoe Mall- 765-448-1717, Purdue West- 765-743-3531. We also have two toll free lines: To place orders: 1-800-860-9911 and our Customer Service (after order is placed): 1-866-440-8778.

Do I need to add sales tax?
If either the Billing or Shipping address contains the state of "Indiana" then you will add the appropriate Indiana sales tax to your order.